Cancellation policy

Cancelling 10ML Blue

10ML Blue renews every month until you cancel. You can cancel at any time by contacting our customer service: write to contact@10ml.com or use our contact form.

Cancelling takes effect at the end of the period you have already paid for. If you cancel during the first 30 days, the €29.90 monthly payment is never charged. Blue prices apply until the end date, and no further payment is taken.

Unused credit lapses on the day 10ML Blue ends. Until then you can use it as usual.

The full terms of 10ML Blue are in our terms of service.

Cancelling before your order ships

Email contact@10ml.com with your order number as soon as you can. If the order has not left our warehouse, we cancel it and refund you in full, delivery included. Orders ship on the next working day, and on a Friday before 10:00 (Central European Time) they ship the same day, so the sooner you write, the better.

After your order has shipped

Once a parcel is on its way we cannot call it back, but you are still covered: use our 30-day money-back guarantee or your 14-day legal right of withdrawal, both explained in our returns and refunds policy.

When we cancel an order

We may cancel an order if a perfume turns out to be unavailable, if a price was obviously wrong, or if a payment appears to be fraudulent. We will always tell you why and refund anything you paid in full.

Closing your account

Closing your 10ML account is separate from cancelling an order. Write to contact@10ml.com and we will close it. Records of past orders stay on file for as long as tax law requires, as explained in our privacy policy.